Shopping with Us

Jump to:

> Pricing
> How to order from the website
> Ecommerce security
> Other ways to order
> Discounts
> Delivery options
> Order history
> Returns
> Payment methods
> Free trials and online samples


Pricing

All prices displayed on this website are for schools buying direct only and are subject to change. Purchasing directly is only available in certain markets. Prices may vary across regions therefore please contact your local Pearson consultant for local and up-to-date pricing.


VAT charges for customers in UK, Ireland, Germany and Sweden.

All consumer orders in the UK, Germany, Ireland and Sweden of our physical products are charged the local country VAT rate. This VAT rate is not displayed on the product page as part of the price and will be added at the online checkout depending on which country you are ordering from.

For all digital product orders the UK VAT rate is added to the checkout.
If you have any queries or concerns, please contact our International Customer Services Team on +44 1279 623925 or email icsorders@pearson.com.


How to order from the Website

The ability to purchase resources online is only available for UK originated products, regardless of where you or your school are based. To purchase items originating from any other region, please contact your local Pearson consultant.
Add your order to the online shopping basket following these easy steps:

  • Browse to the series you are interested in either via the filters or from the search button, and click on the Buy tab.
  • Scroll down to the product(s) you want to buy, type in your quantity, and click on Add to basket.
  • When you have all the items you require, click on View basket.
  • Check that your items are correct, then click the Go to Checkout button and follow the instructions on screen.
  • If you are ordering on an establishment/school account, you will be asked for your email address and your establishment postcode. If you are ordering using a credit or debit card, you will be asked for your email address, credit card number and expiry date. Please have all these details to hand.
  • Once you have inputted your details, you will see your shopping basket again. At this stage, you have the option to add in a reference number, or purchase order number, which will be quoted on your invoice. At this time you will be charged your local currency taxes (if applicable).
  • To process your order, simply click the Complete your Order button.
  • Once you have placed items in your shopping basket they will remain there for 60 days. They will only be removed if you click the Complete your Order button, or you remove them by clicking on the empty basket button. If you haven't purchased the items in your basket after 60 days, the items will simply be deleted from your basket.
  • Once you have placed your order you will automatically receive a confirmation email, containing your order and delivery details.

Ecommerce security

We take online security very seriously, and have put in place a range of security measures to protect your personal information and ensure that no-one has access to it.

  • All sensitive information is protected by our 128-bit SSL (Secure Sockets Layer) encryption engine which provides industry standard levels of security. This means that your information cannot be read by anyone else.
  • We use firewalls and monitoring tools to identify any potentially fraudulent behaviour.
  • You can only access your ecommerce account using a password you have chosen.
  • We store your personal information away from our web servers on separate, secure machines that have no direct public access.
  • We are fully PCI compliant and offer verify by VISA and MasterCard SecureCode.
  • We have a dedicated security team that investigates new technologies, monitors activity and responds promptly to any security issues.


Other ways to order

To order any of our products offline please contact your local customer services team using the details below. If you have any questions regarding who to contact or would like more information on products contact your local Pearson consultant.
You are welcome to send either your official requisition form or one of our title and ISBN lists, available here.

UK & International Customer Services team
Tel: +44 1279 623925
Fax: +44 1279 623627
Email: icsorders@pearson.com

Address
KAO TWO
KAO Park
Harlow
Essex
CM17 9NA

For UK digital product support, email digital.orders@pearson.com

US Customer Services team
Tel: 1-800-635-3889 (toll free)
Tel: 1-210-504-3058 (direct)
Fax: 1-201-767-5625
Email: intlcs@pearson.com

Address
International Customer Services,
200 Old Tappan Road,
NJ07675, USA

For US digital product support, visit support@pearsonschool.com

Asia Customer Services team
Tel: +65 6319 9333
Fax: +65 6319 9176
Email: sgrobot.custsvc@pearson.com

Ordering Digital subscriptions

You can order UK product digital subscriptions online. Go to the ISBN you want to order and add to cart the usual way. Proceed to checkout. You will be asked for your email address and your establishment details. Please note digital subscriptions cannot be ordered using personal credit or cards.

You can also order digital subscriptions via your local Pearson consultant or via customer services. Please use the digital product subscription order form when processing your order.

Discounts

For all UK Secondary and International Curriculum titles, you can benefit from the following online discounts

  • Spend £750 or more and receive a 5% discount on your order.
  • Spend £1500 or more and receive a 10% discount on your order.
  • Spend £2500 or more and receive a 20% discount on your order.

 Please note, some products are excluded from this tier discount:

  • All Primary products
  • Edexcel Curriculum Materials (eg specifications, SAMs etc)
  • Primary Professional Development Bespoke INSET days and all Phonics Matched Funding courses
  • Rapid Plus online subscription products
  • Rapid Plus Easy Buy Packs
     

Due to the size of these products, we advise you to contact your local consultant who'll be able to create the best package for your school. However, do take a look at the wide range of information and sample material on our website.

Delivery Options

Please contact our International Customer Services team to discuss delivery options and costs on +44 (0) 1279 623925 or e-mail icsorders@pearson.com

Order history

If you are an existing customer you can find your order history on the website.

  • Visit the MyAccount section of the website and enter your establishment account number. (if ordered via an establishment) or your customer number (if ordered from a credit card) You will be able to find this on any invoices from us. If you have used our ecommerce system, it will be on your order confirmation email.
  • You will now be able to see all the orders made on that account number. This includes orders made on the website, through an order form, through your local Pearson consultant or on the phone with Customer Services.
  • Orders awaiting dispatch from our warehouse shows when your outstanding orders will be sent to you.
  • Orders dispatched from our warehouse shows which orders have already been sent to you. If your order was sent by Securicor, you can follow a link to the Securicor website to track your parcel.

Returns

If you wish to return a product or it has been damaged please contact your local customer services department.

Please note

From the 15th December 2017, the International (non-U.K. customers) returns address will change to:-

Kuehne + Nagel - Pearson Eindhout
Eindhoutse Heide 1
BE-2430 Eindhout, Belgium


Payment methods

Using your establishment account
When you have all the products you want in your shopping basket, click on "go to checkout". We will then ask for your email address, and will ask what type of customer you are. Simply click on "I'm ordering from an educational establishment account".
Using your credit/debit card?
You can order any of our products using the following credit/debit cards:

  • Visa
  • Mastercard
  • Maestro

When you have all the products you want in your shopping basket, click on "go to checkout". We will ask for your email address, and then will ask you what type of customer you are. Simply click on "I'm ordering as a private individual using a credit or debit card". We will then take your address and credit card details, and your purchase will be charged to your credit card. There are delivery charges on all orders. See delivery options here.

Free trials and online samples

Online sampling
Many of our products are available as online samples for your evaluation. The full list can be found here.

Free trials

The free trials service applies to online products. You will be required to sign up using your email address and will then receive a login which gives you FREE access to try the product to evaluate how it will work with your students.

Please note: Online trials can only be set up for customers associated with an establishment and not individuals.